Why can’t I log in to Sparx using my Google/Microsoft account?

If a teacher can't log in with their Google/Microsoft account, try the following things

1. Make sure you have SSO set up. Click here to learn how
2. Make sure they have an account set up. To make sure that only authorised teachers at your school can access your Sparx site, you need to create them yourself on Staff Manager. Click here to learn how.
3.  Make sure their email address on Staff Manager matches the email address linked to their Google/Microsoft account. Click here to learn how

If they're experiencing the problem above, they may see an error message like this when trying to log in: