How to find a student's login details, reset their password, and edit their username

If a student has forgotten their log in details teachers can find their username and reset their password by viewing their details in Student Manager. If needed, usernames can also be changed here.

Note: it is not currently possible to reset student passwords or change usernames for a whole class at once.

Finding student details

Changing a student password

Updating a student username

Finding student details

Go to the Search students... tool at the top right-hand side of the screen and start typing the student’s name. Click on their name from the dropdown list that appears and you will be taken to their Student Summary profile.


To view or make changes to their account click on Details in the top left of the student’s profile page:

Screenshot 2021-02-01 at 17.28.23

Changing a student password

There are two workflows for resetting a students password.

  1. Student requests a password reset via their login screen
    1. On the login screen - students can click Forgot login details
    2. They will be asked to provide their name and date of birth before being presented with a confirmation screen.
      Screenshot 2020-12-22 at 16.57.37
    3. An email will be sent to the teacher(s) that is assigned to the class, with a simple link that takes them to the students profile. Clicking on this link will trigger the password reset for the student if it has not already been done.
    4. From here, the teacher will be taken to the students profile, where they will see a status update in Student manager.
    5. If the student is still on the screen shown above, they can click Refresh to continue resetting their password. Alternatively, they can click the Forgot login details link on the login screen to complete the process.
      Gif: Student forgot login details
  2. Teacher goes directly to the student's profile to trigger a password reset
    1. You are still able to go directly to a student's profile in Teacher portal, by going to Student manager and selecting the student. 
    2. In the same area of their profile, you will see the reset password button in the User account information section.Screenshot 2020-12-23 at 15.34.59
    3. Clicking reset password will then allow a student to select Forgot login details on their login screen, and proceed with resetting their password.
      Gif: Student forgot login details

To ensure the security and privacy of data please ensure that passwords and usernames are not shared with other class members.

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Updating a student username

When students are added to Sparx they are automatically given a username in the format firstnamesurname.

If for any reason the student's name or surname changes this won't be automatically reflected in the Sparx username so you may choose to manually change this. To do so simply type out the new username in the field below and save. Remember to give the new username to your student!

We highly recommend that you keep the format of any new usernames to firstnamelastname to keep things simple for students and teachers.

 

You might also find the following articles useful:

What does the log in status mean?