Why have some of my students disappeared from Sparx overnight?
Why have some of my students disappeared from Sparx overnight?
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If one or more of your students have disappeared from Sparx overnight then it is likely something has been changed in your MIS. Please check the following scenarios:
1. Students have been moved to a newly created class
You will need to import the new class into Sparx by going to Class Manager > Import and Manage Classes > Preview changes
2. Students have been removed from Sparx altogether
Speak to your MIS administrator, normally your Network Manager, to find out what has happened
Any data, such as XP points and completion records will still be linked to student/s once they are returned to your Sparx site
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