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    Why can’t I log in?
        Contents

        Why can’t I log in?

            Article summary

            If you use Google or Microsoft in your school then enabling Single Sign On will reduce login issues. Click here for more information about setting up SSO.

            If you are a teacher and can't log in, try the following:

            1. Double-check that your Sparx Leader has created an account for you if it's your first time trying to log in
            2. Go to Sparx: https://sparxmaths.com/
            3. Log in as a teacher and check you are signing in to the correct school
            4. Check the spelling of your email address - this will be your school email address
            5. Check your password - did you update it recently for example?
            6. Your account might be temporarily locked due to too many failed sign-in attempts, in which case you will need to wait for a few minutes until your account is unlocked automatically.

            If you have forgotten your password, it is possible to reset this yourself

            • Go to the Teacher login page and click on the Forgotten Sparx Login Details? link underneath the login area.
            • Fill in your email address as instructed and click Reset Sparx password.
            • An automatic email will be sent to your email inbox with a link to set a new password.





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