Why am I/my colleagues not receiving teacher emails?

Check that email address that we hold for you/your colleague is correct

Go to Management > Staff Manager and check that the email addresses listed are correct (in particular, check for spelling mistakes and missing punctuation). 

You may need to ask a colleague to do this if you are not able to log in.

Check that emails that we're sending aren't bouncing

If we send emails and they're rejected by your school's email server, we may be unable to send further emails without your intervention.

Emails are often rejected because the recipient's 'mailbox' is full, or it doesn't exist - which can sometimes happen when you create new staff members in Sparx Maths before their school email accounts are created.

When this happens, we'll show a warning against the staff member's email address in Staff Manager. If you see this (see 1 in the below screenshot), check that the email address is correct, and then attempt to resend their account setup email (see 2/3 in the below screenshot). If this succeeds, we'll be able to start sending emails again.

Check your junk folder

Sparx emails may end up in your junk folder. Move them to your inbox to prevent this from happening again in the future.

Check your school network isn't blocking emails

We have three email addresses that our correspondence emails come from:

• Your initial Welcome Email comes from emails@sparxmaths.uk
• Any password reset emails are from noreply@sparxmaths.uk
• Sparx Leader specific emails come from schoolsupport@sparx.co.uk

Ask your IT team to ensure all three email types are marked as safe