Why aren't I receiving teacher emails?

Check that your email address is correct on your Sparx account

Go to More > Staff Manager and click on your name to see the email address we have for you. You may need to ask a colleague to do this if you are not able to log in.

Check your junk folder

Sparx emails may end up in your junk folder. Move them to your inbox to prevent this from happening again in the future.

Check your school network isn't blocking emails

We have three email addresses that our correspondence emails come from:

• Your initial Welcome Email comes from emails@sparxmaths.uk
• Any password reset emails are from noreply@sparxmaths.uk
• Sparx Leader specific emails come from schoolsupport@sparx.co.uk

Ask your IT team to ensure all three email types are marked as safe